Terms and Conditions

Last updated: 18 February 2026

1. Definitions

In these Terms and Conditions, the following definitions apply:

• "Company", "We", "Us", "Our" – CRAVELLE sp. z o.o., registered at Wiślana 8, 00-317 Warszawa, Poland (KRS: 0001224084, NIP: 5253079394, REGON: 54400465000000).
• "Client", "You", "Your" – any natural person, legal person, or organisational unit engaging with the Company for services or using the Website.
• "Consumer" – a natural person acting for purposes wholly or mainly outside of their trade, business, craft, or profession, as defined under applicable Polish and EU consumer protection law.
• "Services" – the professional services offered by the Company, including but not limited to education, advisory support, translation, trade coordination, digital services, voice services, and consulting.
• "Website" – the website operated by the Company at cravelle.co.
• "Programme" – any educational, mentoring, or development service offered under the Cravelle Academy brand.
• "Digital Content" – data produced and supplied in digital form, where applicable to the Services.

2. Scope

These Terms and Conditions govern:

• Your use of the Website;
• Enquiries submitted through the Website or by email;
• Orders for, and delivery of, Services;
• Participation in Programmes.

Where a separate written contract (including by email) has been agreed between You and the Company for a specific engagement, the terms of that contract shall prevail over these Terms to the extent of any inconsistency.

3. How Contracts Are Formed

Content published on the Website, including descriptions of Services and indicative pricing, constitutes an invitation to treat and does not constitute a binding offer.

A contract between You and the Company is formed only when the scope, price, and timeline of the Services have been confirmed in writing by both parties. Written confirmation includes email correspondence.

The Company reserves the right to decline any order or enquiry for lawful reasons, including where the requested service falls outside the Company's capabilities or where the engagement would conflict with the Company's policies or legal obligations.

4. Prices, Payment, Invoices, and VAT

All prices for Services are confirmed in writing before work begins. Any quote or estimate provided remains valid for the period stated, or for 14 days if no period is specified.

Payment terms shall be as agreed in writing between the parties, which may include prepayment, milestone-based payments, or post-delivery invoicing.

VAT shall be applied in accordance with applicable law and shown on invoices where relevant. The currency and accepted payment methods shall be as agreed in writing.

Late payments may be subject to statutory interest in accordance with the applicable provisions of Polish law.

5. Client Responsibilities

When engaging the Company's Services, You agree to:

• Provide accurate, complete, and truthful information and documents necessary for the delivery of Services;
• Review deliverables promptly and provide feedback within agreed timeframes;
• Meet any deadlines communicated for the provision of inputs, feedback, or approvals;
• Confirm any third-party requirements (including those of universities, authorities, and platforms) in advance, where these may affect the Services;
• Not use the Services for any unlawful, fraudulent, or deceptive purpose.

Delays or failures by the Client in fulfilling these responsibilities may affect the delivery of Services. The Company shall not be liable for any delays, errors, or additional costs arising from incomplete, inaccurate, or late information provided by the Client.

6. Third-Party Dependence and No Guarantee of Outcomes

Many of our Services involve coordination with, or dependence upon, third parties including government authorities, universities, regulatory bodies, financial institutions, and digital platforms. Processing times and decisions by such third parties are outside the Company's control.

The Company does not guarantee any specific outcome, result, approval, acceptance, academic credit, employment, profit, or return. Where the Company provides guidance, preparation, or coordination support, the final decision rests with the relevant third party or authority.

7. Service-Specific Notes

Administrative and Document Support

Administrative services involve guidance and preparation support for official procedures. All final decisions, approvals, and outcomes are determined by the relevant authorities. The Company does not act as a legal representative and does not provide legal advice.

Real Estate Advisory

Real estate services are advisory only. The Company does not operate as a licensed real estate brokerage. We do not provide investment advice, financial advice, or property valuations. No guaranteed returns on any property investment are implied or offered.

Translation Services

It is the Client's responsibility to confirm whether a sworn or certified translation is required by the receiving institution or authority. The Company will state clearly whether it provides certified translation directly or arranges it through qualified third-party translators. The Company is not liable for rejection of a translation by a third party where the Client has not correctly identified the required translation type.

Diplomacy and Mediation

Diplomatic and mediation services are consulting and facilitation services only. The Company does not provide legal representation and does not act as a legal agent for any party in any dispute or negotiation.

8. Intellectual Property

Upon full payment for the relevant Services, the Client is granted a non-exclusive licence to use the deliverables produced for the Client for the purpose for which they were commissioned.

The Company retains all rights in its underlying templates, methodologies, tools, know-how, and any pre-existing materials incorporated into the deliverables. Nothing in these Terms transfers ownership of such materials to the Client.

9. Liability

Business Clients (Non-Consumer)

To the maximum extent permitted by applicable law, the Company's total aggregate liability to a non-Consumer Client in connection with any order shall not exceed the total fees paid by that Client for the specific order giving rise to the claim.

To the maximum extent permitted by applicable law, the Company excludes liability for any indirect, incidental, special, or consequential losses (including loss of profit, loss of business, loss of data, or loss of opportunity) arising from or in connection with the Services.

Consumers

Nothing in these Terms excludes or limits liability in a manner that is prohibited by applicable law. If You are a Consumer, Your statutory rights are not affected by these Terms.

In particular, the Company does not exclude or limit its liability for:

• Death or personal injury caused by the Company's negligence;
• Fraud or fraudulent misrepresentation;
• Any other matter for which liability cannot lawfully be excluded or limited.

10. Consumer Information

If You are a Consumer, additional rights under Polish and European Union consumer protection law may apply to You. These include (but are not limited to):

• The right to withdraw from a distance contract within 14 days, subject to applicable exceptions;
• The right to a remedy where Services are not performed with reasonable care and skill;
• The right to clear, transparent pre-contractual information.

For full details of Your withdrawal rights and the refund process, please refer to our Consumer Withdrawal & Refund Policy.

Where a Consumer requests that the performance of Services begins before the expiry of the withdrawal period, and subsequently exercises the right to withdraw, the Consumer shall pay proportionally for the part of the Services already performed up to the point of withdrawal. This will be calculated on the basis of the total agreed price for the Services.

11. Complaints

If You are not satisfied with any aspect of our Services, we encourage You to contact us so that we can seek to resolve the matter promptly.

Please send complaints by email to: cravelle.co@protonmail.com

When submitting a complaint, please include:

• Your name and contact details;
• Details of the relevant order or service;
• A description of the issue;
• Your desired resolution.

We aim to acknowledge and respond to all complaints within 14 days of receipt.

12. Governing Law and Disputes

These Terms and any contract formed under them shall be governed by and construed in accordance with the laws of the Republic of Poland.

Business Clients: Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts competent for the capital city of Warsaw (Warszawa), unless mandatory rules of law require otherwise.

Consumers: If You are a Consumer, You may have additional rights regarding the venue of legal proceedings under applicable consumer protection law, and these Terms do not restrict any such rights. Consumers resident in the EU may also be entitled to use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

13. Changes to Terms

The Company may update these Terms from time to time for legal, regulatory, or operational reasons. Any changes will be published on this page with an updated "Last updated" date.

Changes to these Terms apply to new orders placed from the effective date of the updated Terms. Orders already confirmed and paid for shall continue to be governed by the Terms that were in effect at the time of purchase, unless both parties agree otherwise in writing.

Contact

For questions about these Terms, please contact: cravelle.co@protonmail.com